Virtual Assistant Services Agreement

Between RM Marketing (DBA: GHL Mastery) (“Provider”) and Client

1. Program Overview

This agreement outlines the terms and conditions for participation in RM Marketing’s Virtual Assistant (VA) Program, delivered through GHL Mastery. The program is designed to provide clients with access to trained virtual assistant support to assist with tasks related to HighLevel CRM, digital marketing, and operational needs.

2. Service Packages & Pricing

Standard Monthly Plan:$650 USD per monthIncludes 20 hours per week of VA supportHours reset weekly and do not roll overTotal monthly hours = approx. 80 hours/monthMonthly Hour Bump (Add-on):$600 USD/monthAdds an additional 20 hours per weekMust be purchased at the beginning of the billing cycleTotal with bump = approx. 160 hours/monthOne-Time Hour Bump:$600 USD flatAdds 20 hours total for the current billing cycle onlyExpires at the end of the same billing cycle

3. Hour Usage and Notifications

All hours expire weekly and cannot be rolled over or banked.Clients will receive a notification when fewer than 5 hours remain in a weekly cycle.Upon notification, clients can choose to:Add a one-time hour bump ($600 for 20 hours), orUpgrade to the Monthly Hour Bump ($600/month recurring)

4. Refund Policy

No refunds will be issued for:Unused hoursOne-time bumps that are not fully utilizedLate cancellations (see Section 5)

5. Cancellation Policy

Cancellation requests must be submitted at least 5 days prior to the next billing cycle.If cancellation is received fewer than 5 days before the renewal date, the client will be responsible for and entitled to services for one final 30-day period, after which the contract will terminate.To Cancel, fill out the form on this page to initiate the cancellation of your VA program:

https://vaprogram.joinghlmastery.com/cancellation

6. Chargeback & Dispute Resolution

The client agrees not to initiate any chargebacks through their payment provider.Any disputes must be submitted in writing and the client agrees to engage in good faith communication with RM Marketing to resolve issues.Chargebacks initiated in breach of this clause will result in immediate termination of services, forfeiture of hours, and potential collection action to recover the disputed amount.

7. General Terms

This agreement constitutes the full understanding between the client and RM Marketing.The client affirms they are authorized to enter into this agreement and acknowledges the terms above.RM Marketing reserves the right to amend these terms with 14 days’ written notice to clients.

Terms and Conditions of Sale

These Terms and Conditions of Sale (the "Agreement") set forth the legally binding terms for your purchase of products and/or services from Rhinomouse Marketing Inc.  (DBA GHL Mastery). By signing this Agreement or engaging with our services, you agree to be bound by the terms outlined below.

1. Services Provided

Your purchase may include, but is not limited to:

Consulting services

Custom development

Training courses, workshops, and webinars

Coaching and masterminding

Access to proprietary software, workflows, and systems

Any other products or services as indicated in your order form or agreement.

You agree to use the services as outlined and not to share any login credentials, call-in numbers, passwords, or proprietary links with unauthorized parties.

2. Payment Terms

2.1 General Payment Policy

Payments must be made in accordance with the payment schedule outlined in your order form.

Payments are final and non-refundable once work has commenced.

You agree not to cancel this transaction through your bank or credit card company after services have begun.

2.2 Deposits

All deposits are non-refundable as work begins immediately upon receipt.

2.3 Late Fees

Any payments not received by the due date will accrue interest at the lesser of 2.0% per month or the maximum amount permitted by applicable law.

If payment remains outstanding for more than 30 days without prior arrangement, services may be suspended or terminated.

2.4 Outstanding Balances

If you default on payment, all remaining unpaid amounts for the term of the agreement will become immediately due and payable without further notice.

2.5 Refund Policy

Refunds are only issued if no work has been performed on the project. Once work has commenced, all payments are non-refundable, including cases of project delays or scope changes initiated by the client.

3. Scope Modifications

3.1 Change Requests

Any changes or additions to the original scope of work must be submitted in writing and mutually agreed upon.

Scope changes may result in additional costs and timeline adjustments.

3.2 No Refund for Completed Work

The client acknowledges that modifications to the scope do not entitle them to a refund for work already completed under the original agreement.

4. Ownership and Intellectual Property

4.1 Ownership of Deliverables

All deliverables remain the property of Rhinomouse Marketing Inc.  (DBA GHL Mastery)until full payment has been received. Upon payment, ownership of deliverables specifically created for the client will transfer, excluding reusable methodologies, templates, or tools.

4.2 Use of Proprietary Materials

Rhinomouse Marketing Inc.  (DBA GHL Mastery)retains ownership of any proprietary software, workflows, systems, and intellectual property used in the course of the project.

5. Indemnity

The client agrees to indemnify and hold harmless RhinoMouse Marketing Inc., its affiliates, and employees from any claims, losses, liabilities, or damages arising from:

Scope modifications or delays initiated by the client.

Misuse or unauthorized sharing of proprietary materials.

Any third-party claims related to the services provided under this agreement.

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of laws principles.

7. Relationship

The parties agree that the relationship between the client and Rhinomouse Marketing Inc.  (DBA GHL Mastery)is that of independent contractor. Nothing in this Agreement shall create a partnership, joint venture, or employer-employee relationship.

8. Refund and Dispute Resolution

8.1 Refund Policy

Refunds will not be issued for completed work or changes to the scope initiated by the client.

8.2 Dispute Resolution

All disputes must first be referred to senior representatives of both parties for informal resolution.

If unresolved, disputes will be settled through arbitration under Alberta law.

9. Force Majeure

Rhinomouse Marketing Inc.  (DBA GHL Mastery)shall not be liable for delays or failure to perform due to events beyond its reasonable control, including acts of God, government actions, labor strikes, or technical failures.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of this agreement. This obligation survives the termination of the agreement.

11. Audio/Video Release

By engaging in services, the client grants Rhinomouse Marketing Inc.  (DBA GHL Mastery)the right to use their likeness, testimonials, or recorded materials for marketing and promotional purposes without additional compensation.

12. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, or warranties, whether written or oral.

13. Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Assignment

The client may not assign or transfer this agreement without prior written consent from RhinoMouse Marketing Inc.

15. Damage Waiver

Under no circumstances shall Rhinomouse Marketing Inc.  (DBA GHL Mastery)be liable for consequential, incidental, indirect, or punitive damages. Total liability is limited to the amount paid under this agreement.